The Workplace Health, Safety and Compensation Commission (the Commission) is pleased to announce the results of its 2012 client service surveys. Confidential surveys are conducted by an independent consultant regularly to gauge satisfaction levels among clients and to bring about enhancements to programs which affect client services. The injured worker and employer surveys each sampled 300 individuals at random and the results are accurate to within +/- 5.6 percentage points, 19 times out of 20.  

In 2012, 78 per cent of employers surveyed gave a good or excellent rating for their overall opinion of the Commission; 73 per cent were completely or mostly satisfied with the overall quality of service and 75 per cent were mostly or completely satisfied with their overall experience.

In 2012, 64 per cent of injured workers surveyed gave a rating of good or excellent for their overall opinion of the Commission; 65 per cent of injured workers surveyed were completely or mostly satisfied with the overall quality of service and 55 per cent were mostly or completely satisfied with their overall experience.

“It is important to seek input from our clients so we can improve service while still fulfilling all of our obligations under the Workplace Health, Safety and Compensation Act,” said Commission CEO Leslie Galway. “We are using the survey results to help guide our client service strategy and are undertaking several initiatives in 2013 to further improve service delivery.” 

The Commission also surveyed 200 injured workers and employers who participated in early and safe return-to-work programs, the first time it has undertaken such a survey with a defined client population. In addition to asking general questions about their overall experience with the Commission, questions were asked about their experience with the early and safe return to work program. Over half of injured workers and employers were completely or mostly satisfied with the program and feel the program has been beneficial. Two key findings from the survey showed that injured workers surveyed want to be more involved in their early and safe return-to-work plans and there are opportunities for Commission staff to provide assistance to employers on their return to work plans and implementation.  

Complete survey results are available on the Commission’s website here.

Serving approximately 12,000 injured workers and more than 18,500 employers, the Commission is an employer-funded, no fault insurance system that promotes safe and healthy workplaces, provides return-to-work programs and offers fair compensation to injured workers and their dependants. 

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FOR FURTHER INFORMATION, PLEASE CONTACT:

Chris Flanagan
Director of Communications
Workplace Health, Safety and Compensation Commission
Telephone: 709-778-1590 or 709-728-7869

 

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