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Client Service



Client service is important to us. If you believe we are not meeting our client service commitment,
call: 709-778-1000 or toll free at: 1-800-563-9000, and ask to speak to a manager about your concern.

Client service is how our service is delivered – that we are courteous, timely, honest, accessible and respectful.  

Concerns with a decision made on a claim?

If your concerns are about a decision made by the Commission, you can appeal this decision through an internal review process, where decisions are reviewed to ensure they are fair, reasonable and consistent.  

Need more help?

If you require further help, in addition to the assistance provided by the Commission, you may contact an independent
worker advisor, employer advisor or the provincial Office of the Citizen’s Representative.