New enhanced connect security features
At WorkplaceNL, we are continuously working to enhance the security of the connect online system. We have now implemented a new one-time verification process when you login to connect.
What to do
Login as usual to connect with your username and password. You will be prompted to enter your email address. It must be a unique, separate email address for each person using connect.
We will then send you an email to confirm your address. Once confirmed, you will receive a second email with a verification code to complete your initial connect login. It’s that easy!
Enhancements also include increased user management functionality and an updated visual look for connect.
You can view a step-by-step instructional guide which outlines all of these changes by clicking here. If you require assistance, contact us at 709.778.1291 or toll free at 1.800.563.9000.
Error - “Page does not exist, error 404-page not found” while adding or opening reports
If you receive the error message; “Page does not exist, error 404-page not found” while adding or opening reports (Physio, Chiro, ESRTW, Form 7, etc.) please follow these steps:
- Ensure you are using Internet Explorer.
- If you are using Internet Explorer and still encountering the problem, press 'Ctrl' and 'R' keys at the same time within Internet Explorer. This will reload the page and resolve the error.
- If your error is still not resolved, you will need to delete your temporary internet files and cookies.
To delete your temporary internet file and cookies press Ctrl-Shift-Delete at the same time within Internet Explorer. Then check the Preserve Favorites website data, Temporary Internet files and website files, and Cookies and website data boxes and click Delete.
If the issues continues, please call us for further assistance.