• Employers have a positive overall opinion of the Commission (p. 7) and ratings of satisfaction (p. 8) continue to trend upward.
• Overall, 78% of employers gave a good or excellent rating for their overall opinion of the Commission and 73% were completely or mostly satisfied with the overall quality of service. (p. 10)
• Employers’ overall satisfaction with the Commission remains high at 75%, a steady increase since 2003. (p. 8) 
• In areas of critical importance to employers, the Commission scored 95% or better in six of nine top indicators including politeness, ability to answer questions and clarity of letters. (p. 12)

Highlights - Injured Worker Report

• Results of the 2012 Injured Workers Survey suggest perceptions of the Commission remained favorable.
• Overall, 64% of injured workers had an excellent or good opinion of the Commission, while their overall experience with the Commission decreased to 55% from 58% in 2010. (p. 8-9)
• Injured workers’ overall satisfaction with the service they receive stood at 65%, an increase from 63% in 2010.  (p. 10)
• Among those less than mostly satisfied with Commission, claim outcome (not receiving enough money/better benefits) is the primary reason for dissatisfaction. 
• At least seven in ten injured workers assess the Commission favorably across a range of service areas. In areas of critical importance to injured workers, the Commission scored between 70 and 85% in the top seven indicators, including politeness, treating them with respect and ability to answer their questions. Lower ratings are indicated with respect to clear decisions, accessibility and feeling involved in their case.   (p. 14) 

Highlights - Early and Safe Return to Work Report

• The Commission also surveyed 200 injured workers and employers who participated in early and safe return to work programs, the first time it has undertaken such a survey with a defined client population.
• It addition to asking general questions about their overall experience with the Commission, questions were asked about their experience with the early and safe return to work program.

• Over half of injured workers were completely or mostly satisfied with the program and feel the program helped them get back to work. (p. 14)
• 55% of injured workers feel the program has been beneficial. (p. 16)
• 65% of injured workers said they worked with their employer to develop their early and safe return-to-work plan. (p. 21)
• 69% of injured workers were satisfied with the performance of their case manager concerning their return-to-work plan. (p. 22)

Results for employers participating in early and safe return to work:

• Over half of employers were completely or mostly satisfied with the early and safe return-to-work program. (p. 14)
• 75% of employers feel the early and safe return to work process has been beneficial. (p. 16)
• About half of the employers used staff at the Commission to assist with their return-to-work plans and of those employers, 75 per cent were completely or mostly satisfied with the assistance they received. (p. 26-27)
• Seven in 10 employers surveyed have a high level of understanding of the early and safe return-to-work program. (p. 27) Employers receive information about the program from different sources with 65% mentioning WHSCC staff members, 64% mentioning the WHSCC website and 63% WHSCC brochures. (p. 28)